سياسة الاستبدال والإسترجاع

Return and Exchange Policy In case you are not satisfied with the product, you can return or exchange it within 2 days of receiving the product, provided that you guarantee us that the product is intact, in its original condition, with all accessories, in its original packaging, and completely unused or unopened. Exemptions: - In case of receiving an incorrect/wrong product, no additional shipping fees will be charged, and the store will cover them. - We accept the return of the product and its exchange if the customer wishes, due to human error in placing a wrong image for another product or another name or other mistakes, and the product will be returned and exchanged if the customer wishes, without additional shipping fees, provided it has not been used or opened by the customer and is returned in its original condition. - In case of returns for other reasons, we trust in the quality of our products, so returns are free. We bear the return shipping policy, and the return will be via sending the shipment to the nearest SMSA branch. A fee of 29 for shipping the product to the customer will be deducted only in case of exchange: a shipping fee from the warehouse to the customer (29 SAR) will be charged in addition to the previous shipping fees. - Shipping fees and cash on delivery service fees are non-refundable in case of return or exchange. - Before returning the product, it must be in its original condition with all accessories, attached instruction manual, and in its original packaging. - We do not accept the return of any opened product with the seal permanently closed. - We reserve the right to refuse the return of products that do not meet the above criteria, and they will be returned at the customer's expense for shipping both ways. To request a return or exchange, contact via WhatsApp after filling out the form below. A response will be given within 48 working hours. Customer Name: Order Number: Shipment Number: Returned Product: Number of Pieces: Reason for Return: Store WhatsApp: 0507202145 - The refund process for paid amounts takes from 2 to 14 working days from the date the shipment reaches the warehouse. - Please send only one message and do not send follow-up messages so we can respond quickly. - Your messages will be responded to within 48 working hours. Thank you.